World Video Link

simplifying and enabling video conferencing connections

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+44 (0) 1635 276067- info@worldvideolink.com

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Privacy Notice

This policy outlines our handling practices and how we collect and use the Personal Data you provide during your online and offline interactions with us. As used in this Privacy Policy, ”Personal Data“ means any information that can be used to individually identify a person, and may include, but is not limited to, name, email address, postal or other physical address, title, and other personally identifiable information.

 

This policy may be updated from time to time for reasons such as operational practices or regulatory changes, so we recommend that you review our Privacy Policy when returning to our website.

 

Data Controller

 

Data Protection Laws define Personal Data as information which directly or indirectly identifies an individual. Examples of Personal Data include name, address, and email address.

 

Patem Limited collect and process Personal Data belonging to customers, employees and prospective employees.

 

Patem is registered with the Information Commissioner’s Office (ICO) as a Data Controller for the processing of Personal Data (ZA244834).

 

How Does The Organisation Protect Your Personal Data

 

In order to protect your privacy, Patem has implemented stringent Information Security and Personal Data Protection Policies. Employees and Associates who come into contact with your Personal Data have obligations to adhere to our policies, and are regularly trained in security and privacy best practice.

 

We apply appropriate technical and organisational measures in order to protect data, computing devices and the network from accidental / malicious activities or theft. Where appropriate, we encrypt our data and devices, with confidential information securely destroyed when no longer required.

 

Collection of your Personal Data

 

Patem, as a Data Controller, is bound by the requirements of the General Data Protection Regulations (GDPR).

You agree that we are entitled to obtain, use and process the information you provide to us to enable us to discharge the Services.

We collect the following categories of Personal Data about you when you use or otherwise interact with our Products:

 

•Name

•Title

•Email address

•Home/work/mobile telephone number

•Postal or other physical address

•IP addresses and/or ISDN numbers of video conferencing machines

 

We collect and/or process your Personal Data in connection with the below activities related to our Products:

 

•General enquiries, such as quotes

•Booking requests

•Use of certain Product features

•Requesting service and support for our Products and providing such support

•Billing and collecting payments for our Products

 

We collect information about you when you fill in any of the forms on our website ie sending an enquiry, signing up for an event, filling in a survey, giving feedback etc. Website usage information is collected using cookies.

 

When submitting forms on our website we use a third-party software provider for automated data collection and processing purposes, they will not use your data for any purposes and will only hold the data in line with our policy on data retention.

 

Cookies are text files put on your computer to collect standard internet log information and visitor behaviour information.  This information is then used to track visitor use of the website and to create statistical reports on website activity.  For more information visit www.aboutcookies.org or www.allaboutcookies.org.

 

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  Please note in a few cases some of our website features may not function because of this.

 

Analytics – eg how visitors use our website. We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience.

 

Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you eg name, address etc and we do not share the data. You can view their privacy policy below:

Google - http://www.google.com/intl/en/policies/privacy/

 

IP addresses

 

An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. Patem do not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from particular regions.

 

Internet Based Advertising

 

We use Google advertising services and as such there are tracking codes installed on our website so that we can manage the effectiveness of these campaigns.  We do not store any personal data within this type of tracking.

 

Data Processing

 

Personal Data will only be processed where it is strictly necessary for legal or legitimate organisational purposes.

 

Data Retention

 

The minimum, relevant and adequate Personal Data is processed, being retained for only as long as is necessary.

 

Parties with whom we may share your information:

 

Our work for you may require us to pass your information to our third-party service providers, agents, and other associated organisations for the purposes of completing tasks and providing the services to you on our behalf.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the Services, and we have contracts in place that requires them to keep your information secure, and not to use it for their own direct marketing purposes.

 

Linked websites and third party services

 

Our websites and services may provide links to other third-party websites and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.

 

Your Rights

 

Data Protection Laws, describe individuals who have provided their Personal Data to an organisation (either directly or indirectly) as “Data Subjects”. As a Data Subject, you have a number of rights with respect to how organisations process your Personal Data.

If you wish to exercise any of your rights, please contact Patem Limited (telephone: +44 (0) 1635 276067 or email: info@worldvideolink.com).

 

Right to Access

 

Data Subjects have the right to access and obtain a copy of your Personal Data held and processed by Patem, on request.

You exercise this right through the submission of a formal, written Subject Access Request to Patem (email: info@worldvideolink.com)

 

Right to Rectification

 

You have the right to request Patem to correct inaccurate or incomplete Personal Data.

 

Right to Erasure (to be Forgotten)

 

You have the right to request Patem to erase your Personal Data from its systems and records.

This is not an absolute right however, and does not normally apply to purposes covered by Legal Obligation or which is necessary for the performance of a Contract.

 

Right to Restrict Processing

 

Data Subjects have the right to request Patem to stop or restrict the processing of your Personal Data. This could be for example, if your Personal Data is no longer necessary for the purpose of processing.

 

Right to data portability

 

You have the right to request a copy of the Personal Data which you have provided directly to Patem, which is automatically processed in a portable format.

 

Right to object

 

As a Data Subject, you have the right to object to the processing of your Personal Data, where Patem relies upon Legitimate Interest as the lawful basis for processing.

Rights related to automated decision making including profiling.

You have the right not to be subject to a decision based solely on automated processing (including profiling), which may significantly affect you.

 

Complaints

 

If you are unhappy with how your Personal Data is processed by Patem, you have the right to make a complaint. If you remain unhappy, following Patem’s response to your complaint, you have the right to lodge a further compliant with our Supervisory Authority, The Information Commissioners Office (ICO).

The ICO’s address is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF. You can also contact them by telephone on 01625 545 745 or via their website at www.ico.org.uk.